Refund & Cancellation Policy

1. Reservations

Reserving segments holds them for you for a short period (currently approximately 10 minutes) while you complete payment. No payment is taken for a reservation. If you do not complete payment, or you leave the payment page, the reservation simply expires and the segments become available to others again. There is nothing to cancel and nothing to refund.

2. Payment failures

If a payment is declined, fails or is not completed, no contribution is recorded and the segments are not finalised for you. They are released through the normal reservation process. If you believe you were charged for a payment that did not result in a contribution, contact support@passthebrush.com and we will look into it with our payment processor.

3. Successfully finalised contributions

Once payment has been confirmed and your contribution finalised, your segments and colours become a permanent part of the collaborative artwork and cannot be released to anyone else. For this reason, finalised contributions are not refundable on request as a normal feature of the Service.

By contributing to our digital artwork, you expressly agree that:

• You request the immediate application of your selected segments and colours to the digital artwork.
• You explicitly waive and lose your 14-day right of withdrawal (refund) once your segments have been applied to the canvas.

Because your segments are applied to the digital artwork as soon as your payment is confirmed, all contributions are final and non-refundable once your segments have been applied to the canvas, provided you gave your active consent at checkout.

This does not affect any mandatory consumer rights that apply to you (see section 5).

4. Payment disputes and chargebacks

If you have a concern about a payment, please contact us first at support@passthebrush.com so that we can try to resolve it with you directly.

If a payment dispute or chargeback is raised with your card issuer or bank, the related purchase is marked as disputed while it is reviewed. A finalised contribution is not automatically removed from the artwork or reassigned because a dispute has been raised. Any correction to a contribution record following the outcome of a dispute is made only through our reviewed and recorded internal process.

5. Your statutory consumer rights

Depending on where you live, you may have mandatory rights under consumer protection law, including rights relating to cancellation, withdrawal, or faulty digital content or services. Nothing in this policy or our Terms limits or excludes any rights that cannot be limited or excluded under the law that applies to you. To exercise any such right, contact us at support@passthebrush.com.

Important Notice for European Union (EU) and United Kingdom (UK) Consumers

Under the EU Consumer Rights Directive and The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are generally entitled to a 14-day statutory right of withdrawal/cancellation for online purchases. However, this right strictly operates under the following conditions for contributions to our digital artwork:

• Immediate Application to the Artwork: By confirming your purchase, you provide your explicit consent for your selected segments and colours to be applied to the digital artwork immediately, and acknowledge that you lose and waive your 14-day right of withdrawal once your segments have been applied to the canvas.
• Faulty Digital Content: If your contribution is not applied or recorded correctly (for example, the wrong segments or colours are shown), or is incorrectly described, your statutory rights remain fully intact. In such cases, you have the right to request that we correct your contribution, or a full refund. Please contact support@passthebrush.com immediately so we can resolve the issue.

6. Exceptional cases

In rare cases, a payment may be confirmed after a reservation has ended and its segments have already been finalised for someone else. If this happens, the contribution cannot be recorded for those segments; we will review the matter and contact you to resolve it.

7. How to contact us

For any question about a reservation, payment or contribution, email support@passthebrush.com. Please include the email address associated with your account; do not send card details by email.